CA-San Jose

The loan process was smooth from start to finish. The team was professional, responsive, and kept everything on track. Communication was clear and timely, making the experience stress-free. Highly recommend.

Abby was absolutely the best to work with. She answered all my questions every step of the way never made me feel like I wasn’t a priority for her. Thank you so much for helping get in a better financial position.

Good

Abby is knowledgeable, thorough and great at communicating through the process. Her personal interest and guidance earns her 10 stars in my opinion.

Working with Matt Hang was such a pleasure from start to finish. He was incredibly diligent, patient, and always available, even at night or on weekends, to answer every question I had without making me feel rushed. What really stood out was how he broke down the confusing cost sheet into something actually understandable. His “cheat sheet for dummies” saved me a great deal of time and eliminated a lot of guesswork. Honestly, that alone deserves 5 stars. Matt Hang is smart, straightforward, and never overpromised anything, which I appreciated a lot. Instead, he focused on being transparent and doing everything he could to make the refinance work smoothly. It’s easy to see why he’s a top producer at Loan Factory. He’s truly a huge asset to the company. I highly recommend Matt and will absolutely be referring all my friends and family to him in the future.